KLR Gardening
Last updated: August 2026
KLR Gardening respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what personal information KLR Gardening collects, how and why it is used, how it is kept secure, and what rights you have over your information.
1. Who we are
KLR Gardening is an independent gardening and horticultural business providing garden maintenance, lawn care and specialist gardening services in Stevenage and the surrounding areas.
For data protection purposes, KLR Gardening is responsible for the personal information collected and used in connection with its services and website.
If you have any questions about how your personal information is handled, please contact:
KLR Gardening
Telephone: 07731 797757
Email: klrgardening@gmail.com
2. What personal information we collect
Depending on how you interact with KLR Gardening, we may collect and use some or all of the following information:
- Your name
- Telephone number
- Email address
- Property or garden address
- Information you provide when making an enquiry
- Details of gardening services requested or provided
- Appointment and booking information
- Payment and transaction information
- Communications between you and KLR Gardening
- Photographs or video recordings of a garden, where appropriate
- Information you provide when giving feedback or making a complaint
We only collect information that is reasonably necessary for the purposes described in this Privacy Notice.
3. How we collect your information
We normally collect personal information directly from you.
For example, you may provide information when you:
- Contact KLR Gardening by telephone, email, text message or WhatsApp
- Complete a contact or enquiry form on the website
- Request a quotation
- Book gardening services
- Become a regular maintenance customer
- Make a payment
- Provide feedback or raise a concern
- Give permission for photographs of your garden to be taken or used
We may also receive limited information through website services or third-party platforms that you use to contact or interact with KLR Gardening.
4. How we use your personal information
KLR Gardening may use your personal information to:
- Respond to enquiries and requests
- Provide quotations
- Arrange appointments and garden visits
- Provide gardening and horticultural services
- Communicate with you about your appointments or services
- Process and record payments
- Maintain customer and business records
- Deal with questions, complaints or disputes
- Take photographs or videos for appropriate business purposes where permitted
- Improve our services and website
- Meet legal, accounting and regulatory requirements
- Protect the security of the business, customers and property where appropriate
KLR Gardening will not use your personal information for purposes that are incompatible with those described in this Privacy Notice without providing appropriate information or obtaining consent where this is required.
5. Our lawful bases for using your information
Under UK data protection law, KLR Gardening must have a lawful basis for collecting and using personal information.
The lawful basis will depend on why the information is being used.
Contract
We may use your information because it is necessary to provide a gardening service that you have requested or agreed to receive.
This can include responding to requests for quotations, arranging appointments and carrying out agreed gardening work.
The ICO confirms that the contract basis can apply where someone has asked a business to take steps before entering into a contract, such as providing a quotation. (ICO)
Legal obligation
We may need to use and retain certain information because we are legally required to do so, for example for accounting, tax or other legal requirements.
Legitimate interests
We may use personal information where this is reasonably necessary for the legitimate interests of KLR Gardening, provided those interests are not overridden by your rights and freedoms.
This may include maintaining appropriate business records, communicating with existing customers about services they have requested, dealing with queries or complaints, and protecting the security of the business.
Where we rely on legitimate interests, we will consider whether the use of your information is necessary and proportionate and whether your interests and rights should take priority. The ICO requires organisations relying on legitimate interests to consider and balance these factors. (ICO)
Consent
Where consent is required, KLR Gardening will ask for your consent before using your personal information for that purpose.
Where consent is the lawful basis being relied upon, you have the right to withdraw your consent at any time.
6. Photographs and video
Photographs or video of gardens may sometimes be taken to record work, document progress or, where appropriate, demonstrate completed work.
Where photographs or video are intended to be used publicly for marketing purposes, such as on the KLR Gardening website or social media, KLR Gardening will seek appropriate permission where required.
Customers can contact KLR Gardening if they have questions about photographs or video taken at their property.
7. Who we share your information with
KLR Gardening does not sell your personal information.
We may share personal information where it is necessary and lawful to do so with organisations or individuals who help us operate the business.
Depending on the circumstances, this may include:
- Payment service providers and banks
- Website and hosting providers
- Email or communication service providers
- Accounting or professional advisers
- IT or technical service providers
- Government, regulatory or law-enforcement authorities where we are legally required to provide information
- Insurers or other relevant organisations where necessary to deal with an incident, claim or dispute
We only share information where there is a legitimate reason to do so and, where required, an appropriate lawful basis.
8. Where your information comes from
We normally collect personal information directly from you.
This may be through:
- Telephone calls
- Emails
- Text messages
- Website contact or enquiry forms
- Face-to-face conversations
- Quotations and booking arrangements
- Payments and other business transactions
In some circumstances, limited information may be provided through third-party services connected with the website or payment process.
9. How long we keep your information
KLR Gardening will only keep personal information for as long as it is reasonably necessary for the purposes for which it was collected.
Some information may need to be kept for longer because of legal, accounting, tax, insurance or other regulatory requirements.
When information is no longer required, it will be securely deleted or otherwise disposed of appropriately.
Different types of information may therefore be kept for different periods.
10. Keeping your information secure
KLR Gardening takes reasonable steps to protect personal information from being lost, misused, accessed without permission, altered or disclosed inappropriately.
Access to customer information is limited to what is reasonably necessary for operating the business.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
11. Your data protection rights
Under UK data protection law, you may have rights in relation to your personal information.
Depending on the circumstances, these include:
- The right to be informed about how your information is being used.
- The right of access to request a copy of the personal information we hold about you.
- The right to rectification to ask us to correct information that is inaccurate or incomplete.
- The right to erasure to ask us to delete your personal information in certain circumstances.
- The right to restriction to ask us to restrict how we use your information in certain circumstances.
- The right to object to certain uses of your personal information.
- The right to data portability in certain circumstances, allowing you to obtain and reuse personal information you have provided to us.
- The right to withdraw consent where we are relying on your consent to process your information.
These rights are not absolute and may not apply in every situation. The particular rights available to you can depend on the lawful basis and circumstances of the processing. (ICO)
12. How to exercise your rights
If you would like to exercise any of your data protection rights, please contact KLR Gardening:
Telephone: 07731 797757
Email: klrgardening@gmail.com
Please provide enough information to allow us to identify you and understand your request.
We will respond to valid requests without undue delay and normally within one month, subject to any applicable legal requirements or exemptions.
13. Cookies and website information
Our website uses cookies and similar technologies.
Cookies may be used to help the website operate correctly, maintain security, remember preferences and, where applicable, understand how visitors use the website.
Some cookies or similar technologies may be provided by WordPress.com or other third-party services used on the website.
For more information about cookies and how they are used, please see our separate Cookie Policy.
14. Links to other websites
The KLR Gardening website may contain links to external websites, including social media platforms or other websites.
KLR Gardening is not responsible for the privacy practices or content of external websites.
You should check the privacy notice of any external website you visit.
15. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to the business, website, services or applicable data protection requirements.
The latest version will always be published on the KLR Gardening website.
Last updated: August 2026
16. How to complain
If you have concerns about the way KLR Gardening has used your personal information, please contact us first so that we can try to resolve the issue.
KLR Gardening
Telephone: 07731 797757
Email: klrgardening@gmail.com
If you remain unhappy after contacting us, you have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator.
Information Commissioner’s Office (ICO)
Website: ICO – Make a complaint
Telephone: 0303 123 1113
The ICO provides further information about data protection rights and making a complaint on its website.
This Privacy Notice is intended to explain clearly how KLR Gardening handles personal information. It should be reviewed if the way KLR Gardening collects, uses or shares personal information changes.